Support Portal
Fast solutions, expert advice and reliable service
Our support portal offers you direct access to professional and structured IT support that solves your concerns quickly and in a targeted manner. Whether it's technical questions, product support or individual challenges - our experienced support team is there to help you.
General information
Whether you need technical help, have questions about our solutions or want to view up-to-date information on existing requests - our support portal is designed to offer you the best possible service in every situation. Benefit from a user-friendly interface, fast processing times and helpful tools that make your everyday life easier.
Highlights of our support portal:
-
- Simple ticket creation:
Report your issue easily and keep an eye on the status at all times. - Direct access:
Get access to specific documentation, solutions and important updates. - Efficient communication:
Work seamlessly with our support team and find answers to your questions quickly. - Transparent processes:
Use a clear overview of all your requests and their processing status.
- Simple ticket creation:
All you need to access our support portal is a user account. If you do not yet have access, you can register conveniently via our Customer portal to register. Our aim is to provide you with smooth and professional IT support - for an efficient and secure IT environment.
Competent. Efficient. Reliable.
This is how it works:
To gain access to our support portal (Jira Service Desk), you need a user account. You can register conveniently via our Customer Portal. Your login details are then also valid for logging into the Support Portal.
Rely on reliable IT support that handles your concerns efficiently and professionally - for the trouble-free and successful operation of your IT systems.
Any questions?
We are here for you!
We will be happy to help you - whether you have questions about our support portal or individual concerns. Simply get in touch with us!
FAQ - Frequently asked questions about the Support Portal
What is the Support Portal and how does it help me?
Our support portal is your central platform for communicating with our support team. Here you can submit inquiries, track the status of your tickets and access helpful documentation. It simplifies communication and ensures that your concerns are resolved quickly.
How can I log in to the Support Portal?
To gain access to our support portal, you need a user account. You can create this via our Customer portal . Once you have successfully registered, your login details are also valid in the Support Portal.
Can I track the status of my requests in the portal?
Yes, the support portal offers you a transparent overview of all your tickets. You can view the current processing status, track progress and communicate directly with our support team.
What should I do if I have problems with my access?
If you have difficulties with your access, you can contact us at any time at info@horizon-it.com at any time. Alternatively you can download our Jira Guide.pdf is available to assist you with troubleshooting.
Can I get support without a user account?
A user account is required for full access to our support services. If you do not yet have access, you can register via the Customer portal to register. For urgent inquiries, we are also temporarily available by e-mail.