Customer Portal
All information, documents and resources in one place
The Customer Portal is your central point of contact for all information and resources relating to our products. Whether it's installations, detailed instructions, user manuals or the latest updates - here you will find everything you need to use our solutions efficiently and successfully. Whether you need support with installation, want to gain a deeper insight into functions or want to find out about the latest innovations - our portal offers you full transparency and comprehensive support for optimal use of our solutions.
Installation files
Hotfixes
Documentations
General information
TheHORIZONT Customer Portal serves as a central platform to efficiently share installation files, hotfixes and documentation materials with our customers. Whether you need software updates, want to access specific instructions or are looking for quick solutions - our portal offers you everything you need to use our products.
If you do not yet have an account, the HORIZONT Customer Portal Guide.pdf contains step-by-step instructions on how to register and how to get the most out of the portal.
Alternatively: If you do not yet have access to the Customer Portal, we will be happy to support you. Simply send us an e-mail to info@horizont-it.com.
Tech information
In the TECHINFO section of the Customer Portal, you will find all the relevant information, updates and best practices to keep your IT environment safe and secure. Whether it's securing system access, protecting sensitive data or adhering to compliance standards, we offer comprehensive resources and solutions to help you effectively identify and eliminate potential security risks.
Any questions?
We are here for you!
We will be happy to help you - whether you have questions about our Customer Portal or individual concerns. Simply get in touch with us!
FAQ - Frequently asked questions about the Customer Portal
What is the Customer Portal and what can I use it for?
The Customer Portal is your central platform for accessing installation files, updates, user manuals and other documentation on our products. It provides you with all the resources you need to efficiently implement and operate our solutions in your IT infrastructure.
How do I get access to the Customer Portal?
If you do not yet have access, please contact our team at info@horizon-it.comto start your registration. Alternatively, you can use the registration guide in our Customer Portal Guide, which takes you step-by-step through the process.
What information and files can I find in the Customer Portal?
The following resources are available in the Customer Portal:
- Installation files and hotfixes
- User manuals and technical documentation
- Product updates and compatibility information
- Newsletter archive and support FAQs
Can I request technical support via the Customer Portal?
The Customer Portal serves as a self-service platform for documentation and files. For direct technical support, please contact our support team via support@horizon-it.com or use the contact options in the portal.
Can I reset my password in the Customer Portal?
Yes, you can reset your password using the "Forgot password" function on the portal login page. Simply follow the instructions and you will receive an e-mail with further steps.