Support Portal
Fast Solutions, Expert Advice and Reliable Service
Our Support Portal provides you with direct access to professional, structured IT support that resolves your issues quickly and efficiently. Whether it’s technical questions, product support, or individual challenges, our experienced support team is at your side.
General Information
Whether you need technical assistance, have questions about our solutions, or want to check the status of existing requests, our Support Portal is designed to provide you with the best possible service in every situation. Benefit from a user-friendly interface, fast response times, and helpful tools that simplify your daily work.
Highlights of our Support Portal:
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- Easy ticket creation:
Submit your request with ease and keep track of its status at all times. - Direct access:
Access specific documentation, solutions, and important updates. - Efficient communication:
Collaborate seamlessly with our support team and find answers to your questions quickly. - Transparent processes:
Use a clear overview of all your requests and their processing status.
- Easy ticket creation:
To access our Support Portal, you simply need a user account. If you don’t have access yet, you can easily register via our Customer Portal. Our goal is to provide you with smooth, professional IT support, for an efficient and secure IT environment.
Competent. Efficient. Reliable.
How it works:
To access our Support Portal (Jira Service Desk), you need a user account. Registration is done conveniently via our Customer Portal. Your login credentials will then also be valid for the Support Portal.
Rely on dependable IT support that handles your requests efficiently and professionally, for smooth and successful operation of your IT systems.
Any Questions?
We’re Here to Help.
We’re here to help – whether you have questions about our products, our company, or your specific requirements. Simply get in touch with us!
FAQ – Frequently Asked Questions About the Support Portal
What is the Support Portal and how does it help me?
Our Support Portal is your central platform for communicating with our support team. Here you can submit requests, track the status of your tickets, and access helpful documentation. It simplifies communication and ensures fast resolution of your issues.
How do I log in to the Support Portal?
To access our Support Portal, you need a user account. You can create one via our Customer Portal. After successful registration, your login credentials will also be valid for the Support Portal.
Can I track the status of my requests in the portal?
Yes, the Support Portal provides you with a transparent overview of all your tickets. You can view the current processing status, track progress, and communicate directly with our support team.
What should I do if I have problems with my access?
If you experience difficulties with your access, you can contact us at any time at info@horizont-it.com. Alternatively, our Jira Guide (PDF) is available to help you with troubleshooting.
Can I receive support without a user account?
A user account is required for full access to our support services. If you don’t have access yet, you can register via the Customer Portal. For urgent requests, we are also temporarily available via email.