EveMan: The Smart Solution for Your Workload Automation
EveMan optimizes the event management of your workload automation with powerful monitoring and automated processing. Events are detected, enriched, and transferred to your ITSM tool in a standardized format, for faster ticket handling, greater transparency, and more efficient IT processes.
With real-time access to relevant event information, EveMan improves ticket management and provides a comprehensive, end-to-end view of your workload automation. Thanks to event-driven real-time responses and a flexible rule engine, EveMan dynamically adapts to your production requirements. Its fully automatable rule management makes it an indispensable solution for efficient, transparent, and secure event management.
Benefits at a GlanceÂ
Real-Time Event Response
EveMan enables event-driven, real-time responses to incidents. This ensures that issues are detected and addressed immediately, significantly improving system availability and reliability
Automated Ticket Creation
EveMan automates the creation of incident tickets and alert notifications. This reduces manual effort, minimizes errors, and accelerates issue resolution, leading to more efficient IT operations.
Centralized Information
EveMan centralizes critical event information and provides a comprehensive overview of issue origins. This single source of truth simplifies incident monitoring and analysis, supporting informed decision-making.
Flexible Rule Engine
EveMan’s customizable rule engine enables organizations to perform both automated and manual interventions, to meet specific requirements and keeping incident management processes adaptable.
ITSM-Integration
EveMan integrates seamlessly with ITSM tools such as Jira and ServiceNow. This integration streamlines ticketing and ensures smooth collaboration between IT service management systems and users.
ITIL-Compliance​
EveMan is ITIL-compliant, ensuring adherence to proven IT management best practices. This helps organizations standardize and streamline their IT processes while maintaining high quality standards.
Key Features
Event-Driven Real-Time Response​
EveMan responds to incidents in real time based on predefined rules. This enables immediate detection and handling of issues, minimizing downtime and maximizing system availability, contributing significantly to the stability and reliability of your IT systems.
Automated Incident Creation​
By automating incident and alert processing, EveMan significantly reduces manual effort. This leads to faster, more efficient issue resolution, lowers the risk of errors, and optimizes the entire incident management process.
Integration with ITSM Tools
EveMan integrates seamlessly with leading ITSM tools such as Jira and ServiceNow. This integration enhances your ticketing system, facilitates collaboration across IT teams, and ensures consistent, efficient management of IT services and incidents. The seamless integration also promotes greater transparency in incident management.
Customizable Rule Engine
EveMan offers a flexible, customizable rule engine that adapts to your organization’s specific requirements. It supports both automated and manual interventions, enabling tailored incident management solutions that align perfectly with your business needs. This adaptability increases the efficiency and effectiveness of your incident management.
Fast. Precise. Adaptable.
Interested?
Contact us today to schedule a demo for your organization. Let our experts show you how EveMan revolutionizes event management and accelerates incident handling. See firsthand how our solution detects events in real time, automatically enriches them, and integrates them directly into your ITSM tool. Together, we’ll analyze your requirements and demonstrate how EveMan makes your IT processes more efficient, secure, and transparent.
Looking for a quote or a trial license?
Simply reach out to us via our contact form, we look forward to hearing from you!
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FAQ – Frequently Asked Questions About EveMan​
Who is EveMan designed for?
EveMan is primarily aimed at organizations using BMC Control-M as their workload automation tool, but it also supports other systems. Whether you’re a regular user, production operator, or manager, EveMan supports you across all areas of workload automation. It optimizes your workload automation infrastructure and, thanks to its open architecture, seamlessly integrates other event sources as well.
What are the concrete benefits of EveMan?
Key features and benefits of EveMan:
1. Event-driven real-time response: Fast, precise responses to events based on customizable rules.
2. Automated processing: Efficient event handling in the case of incidents.
3.Flexibility: Fully automatable administration of individual rules.
4. Powerful:Â Feature set comparable to managed services.
5. Expert knowledge: Optional access to consulting from HORIZONT’s workload automation specialists.
6. ITIL-compliant: Ensures ITIL compliance.
How does EveMan work?
EveMan serves as a bridge between your workload automation environment and your ITSM tool. It is currently used primarily with BMC Control-M. EveMan automatically captures all events from Control-M, enriches them with important contextual information, and creates an incident, for example. This incident can then be handled faster and more efficiently by your team, following your defined, ITIL-compliant processes. As a result, EveMan significantly increases the efficiency of your automation landscape.
Can EveMan integrate with event sources other than BMC Control-M?
Yes, EveMan is built on an open architecture that allows seamless integration of events from a variety of sources. This makes it particularly flexible and versatile, regardless of your specific IT environment.
How does EveMan support ITIL compliance?
EveMan operates in full ITIL compliance by providing standardized processes for event detection and handling. Automated workflows and precise logging ensure that all activities are fully traceable and audit-ready.
Can EveMan automate incident management processes?
Yes, EveMan automates the detection, enrichment, and routing of events directly to your ITSM tool. This enables more efficient incident handling and reduces manual input, saving time and minimizing errors.
Which ITSM tools does EveMan support?
EveMan integrates seamlessly with leading ITSM tools such as Jira, ServiceNow, and others. Its flexible API allows easy integration into existing IT landscapes.
Is EveMan customizable to an organization's specific requirements?
Yes, EveMan offers a customizable rule engine that can be tailored to your organization’s specific requirements and processes. This ensures that only relevant events are processed and optimally integrated into your workflows.
How does EveMan facilitate collaboration between different teams?
EveMan centralizes all relevant event information and presents it in a clear, structured format. This significantly improves communication and coordination between operations, development, and management teams.